Below are a sampling of our most popular training programs and assessments.
Our talented professionals can also design and develop customized training programs to meet the specific needs of your organization.

LEADERSHIP DEVELOPMENT

  • Meeting Skills

  • Situational Leadership

  • Time Management

  • Effective Coaching Skills

  • Facilitation Skills

  • Empowering Employees

  • Coaching and Counseling Employees

  • Feedback Skills

  • And so many more...

CUSTOMER SERVICE

We provide all levels of customer service training.  Everything from 1000 person call centers to a receptionist in an office.  From entry level skills to the seasoned employee dealing with high level customer situations.


 Custom Developed or Off the Shelf

  • Customer Service Skills

  • Handling Difficult Customers

  • Phone Skills

  • Negotiation Skills

  • Communication Styles

  • Building Relationships

  • Delivering Difficult Messages

THE FIVE BEHAVIORS OF A COHESIVE TEAM™

The Five Behaviors of a Cohesive Team™ is an assessment-based learning experience that helps individuals and organizations reveal what it takes to build a truly cohesive and effective team in the most approachable, competent, and effective way possible. Powered by Everything DiSC®, the profiles help participants understand their own DiSC® styles. Bringing together everyone’s personalities and preferences to form a cohesive, productive team takes work, but the payoff can be huge—for individuals, the team, and the organization.

The program is designed for intact teams and work groups. The Five Behaviors of a Cohesive Team™ harnesses the power of Everything DiSC and the clarity and simplicity of The Five Dysfunctions of a Team model.

Based on the best-selling book The Five Dysfunctions of a Team with over 2.5 Million Copies Sold.

EVERYTHING DISC WORKPLACE®

BUILD MORE EFFECTIVE RELATIONSHIPS. The Everything DiSC Workplace® Profile uses a research-validated learning model to create a highly personalized learner experience. The profile is workplace-specific with in-depth information, including tips, strategies, and action plans to help participants become more effective. The result is more effective and productive working relationships.

TOPICS • Discovering Your DiSC Style • Understanding Other Styles • Building More Effective Relationships • Personalized Style Index


Everything DiSC Workplace can be used with everyone in an organization, regardless of title or role, to improve the quality of the workplace.

CONSULTING SERVICES

  • New Hire Orientation

  • Work Process Flows

  • Performance Systems

  • Recognition Programs

  • Peer Coach Programs

  • Quality Control Processes

  • Team Based Cultures

  • Situational Analysis

  • And so much more...

FACILITATION SERVICES

  • Strategic Planning Sessions

  • Team Off-sites 

  • Leadership Speakers

  • Custom Programs

 

FLORIDA TRAINING SOLUTIONS

(904) 614-1221

©2017 Florida Training Solutions LLC