Below are a sampling of our most popular training programs and assessments.
Our talented professionals can also design and develop customized training programs to meet the specific needs of your organization.
CUSTOMER SERVICE
We provide all levels of customer service training. Everything from 1000 person call centers to a receptionist in an office. From entry level skills to the seasoned employee dealing with high level customer situations.
Custom Developed or Off the Shelf
Customer Service Skills
Handling Difficult Customers
Phone Skills
Negotiation Skills
Communication Styles
Building Relationships
Delivering Difficult Messages
THE FIVE BEHAVIORS OF A COHESIVE TEAM™
The Five Behaviors of a Cohesive Team™ is an assessment-based learning experience that helps individuals and organizations reveal what it takes to build a truly cohesive and effective team in the most approachable, competent, and effective way possible. Powered by Everything DiSC®, the profiles help participants understand their own DiSC® styles. Bringing together everyone’s personalities and preferences to form a cohesive, productive team takes work, but the payoff can be huge—for individuals, the team, and the organization.
The program is designed for intact teams and work groups. The Five Behaviors of a Cohesive Team™ harnesses the power of Everything DiSC and the clarity and simplicity of The Five Dysfunctions of a Team model.
Based on the best-selling book The Five Dysfunctions of a Team with over 2.5 Million Copies Sold.
EVERYTHING DISC WORKPLACE®
BUILD MORE EFFECTIVE RELATIONSHIPS. The Everything DiSC Workplace® Profile uses a research-validated learning model to create a highly personalized learner experience. The profile is workplace-specific with in-depth information, including tips, strategies, and action plans to help participants become more effective. The result is more effective and productive working relationships.
TOPICS • Discovering Your DiSC Style • Understanding Other Styles • Building More Effective Relationships • Personalized Style Index
Everything DiSC Workplace can be used with everyone in an organization, regardless of title or role, to improve the quality of the workplace.
